Several consumers are unable to service vehicles that are due for repairs due to the ongoing nationwide lockout. Tata Motors, India’s leading manufacturer, has today announced that customers whose warranty and free service period (not kilometres) is due to expire between 1st April 2021 and 31st May 2021 will have their warranty and free service period extended until 30th June 2021.
According to Mr. Dimple Mehta, Head – Customer Care (Domestic & IB), PVBU, Tata Motors, “The Covid 19 upsurge has led to restrictions on movements and customers across the country are unable to bring or send their vehicles to our authorized service centers for scheduled maintenance or repairs. Hence a challenge when warranty and free service periods as per policy norms get expired during the on-going lockdown. We are committed to our customers and are offering them utmost support in these tough times by extending their warranty and free service period till 30th June 2021. Through this initiative we are enhancing our brand connect with customers and are offering them a hassle free ownership experience.“
Tata Motors recently announced that it has put in place a holistic ‘Business Agility Plan’ to protect and represent the interests of its consumers, distributors, and suppliers for the sake of its business and supporting ecosystem. Tata Motors has grown its service network over the years, now having 608 service centres in over 400 locations across the country. Tata passenger car owners can call a 24-hour assistance team at 1800 209 8282 in the event of an emergency.
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